Fees & Offers

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Lesson fees will be quoted at the time of booking and may be increased at any time with a minimum of 1 month's notice. Fees may be paid by cash, debit card or BACS payment (prior to the lesson) you can also pay by cheque (cheques must clear before your next lesson starts). If you decide to pay by making a block booking payment, then block booking payments are due at the beginning of your first lesson. If you decide to cancel your lessons mid-way through your block booking period, refunds will be considered. However, any hours used will then be charged at the hourly pay as you go rate and the remainder will be refunded to you.
 

Lesson Bookings

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Make and confirm all lessons with SOS Driver Training. Where possible, try to give as much notice as possible of dates and times you would like. This will allow you to book your lessons at times that are convenient for you - remember 20 other pupils may also be trying to book lessons in the same week. Lessons will only be classed as booked once they have been confirmed by SOS Driver Training. Lessons can only be booked if the pupil can certify that a valid suitable licence is held to drive the tuition vehicle. Pupils must inform their instructor immediately if they receive any endorsements on their licence during the period they are receiving tuition.
 

Cancellations

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You must give a minimum of 24 hours’ notice if you wish to cancel or change your lesson. Failure to do this will result in the full lesson fee being payable or hours lost if you have prepaid. If you consistently cancel without 24 hours notice you may be required to pay in advance for future lessons. "Excessive cancellations, regardless of notice given and long periods in between each lesson session is unacceptable and may result in us withdrawing our services as your driving instruction provider". 
 

Pick up & finish location for lessons

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You should agree with your instructor where your lessons will start and finish when making any lesson bookings. Changes to your pick up and finish location will only be considered if good notice is given. If you request a different meeting or finishing place to that already agreed, your lesson may be shortened to cover any additional traveling time to avoid disrupting other lessons and tests.
 

Test dates

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SOS Driver Training can book the practical test on your behalf as soon as you pass your theory test in anticipation of you being ready for the practical driving test, however you will only be required to pay the instructor the DVSA test fee (currently £62) at time of booking. A date will be booked that is agreed by both pupil and instructor. On the day of the test, you will be required to pay for a minimum of 2 hours use of car, which will include approximately 45 minutes of pre-test practice including the drive to test centre, use of the vehicle during the practical test, post test debrief and the journey home.
 

Use of your instructors driving school car

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SOS Driver Training reserves the absolute right to refuse, at any time, the use of their cars for any test/lessons: 

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If your driving is considered below the standard required for the test or it is considered you are not likely to reach the required standard in the time available.

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If your driving standard has been adversely affected by the cancellation of lessons for whatever reason.

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If you appear unwell or to be affected by the influence of alcohol or drugs including medically prescribed drugs.

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If any fees remain unpaid.

Lesson and test bookings are accepted only on the express understanding that SOS Driver Training will not be liable for any costs, expenses, claims or losses caused or incurred following their refusal or inability to provide a car/ instructor for any reason for test, for the lack of availability of any vehicle/ instructor for a lesson or test or from a cancellation of any lesson or test howsoever caused or for whatever reason. In the event of mechanical breakdown or other difficulties outside the control of the instructor, the instructor reserves the right to rearrange lessons at short notice. In the event that your instructor accompanies you to your driving test and your test does not go ahead due to your negligence for example booking the wrong day or test centre, then you will still have to reimburse SOS Driver Training for costs and time.
 

Complaints procedure

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SOS Driver Training will deal with any complaints received and aim for a speedy resolution.

SOS Driver Training agrees that:

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complaints by my clients should be made in the first instance to SOS Driver Training by either email or a letter.

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If, having made a complaint and both you and SOS Driver Training are unable to reach an agreement or settle a dispute further guidance may be sought: 

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if you believe that your instructor is not providing a satisfactory business service then in the first instance contact your local Citizens Advice Bureau for guidance

 

if you’re unhappy with your instructor’s professional service, the client can contact the ADI Registrar by emailing the DVSA atadireg@dvsa.gov.uk